Refund policy

At Shopnex, we strive to provide high-quality products and a great shopping experience. Please read our return policy carefully:

• We do not offer refunds once the order is delivered.
• Exchange is only available in case of a defective, damaged, or wrong product.
• Customers must report the issue within 24 hours of delivery by contacting us via email at pkshopnex@gmail.com.
• The product must be unused, in original condition, and with original packaging to be eligible for exchange.
• Shopnex reserves the right to رفض exchange request if the conditions are not met.
• Delivery charges for exchange may apply.